Practice Manager

Job details

  • Practice Manager
  • Permanent
  • Full Time

Vet4Life have a new Practice Manager position available in South London. We are part of the Linnaeus Group, which is a vibrant community of veterinary practices across the UK. The Linnaeus Group work across a range of areas within veterinary medicine from small animal to farm and equine. All our practices are individual but two important things bring us together; a commitment to excellence in everything we do and our passion to make A Better World for Pets.

Description.

Achieve the regional business performance targets working closely with the Practice teams and the key relationships

Analyse KPI and Management information to maximise performance growth. Control costs through debt, petty cash, refunds, equipment stock orders, general maintenance and Invoice management

Build and sustain close working relationships with clinical and administrative staff ensuring all the necessary tools are available to them to be confident in their role

Contribute to the development of an environment that encourages change, growth and trust in our own Company and in our partnership with others, working together as one team

Responsibility

  • Respond to clinical and operational concerns or complaints timely and effectively ensuring you are accessible and responsive
  • Create clear and effective two-way communication across your practices, ensuring accurate communication flows from the senior management team to all colleagues
  • Develop practice teams through regular one to ones, coaching and regular performance reviews
  • Manage area employee relation issues including sickness absence, disciplinaries, grievances, appeals ensuring they are dealt with in a timely manner
  • Deliver excellent quality customer driven services at all times consistently delivering the highest levels of service and provisions for both customer and patient
  • Ensure all practices comply with the relevant Quality Standard and Health and Safety standards by working with the Compliance Manager and carrying out regular audits and reviews
  • Organise and support networking events across the area to support practice growth in the specialist sector
  • Implementation of marketing promotions and social media awareness
  • Conduct regular visits to the practices throughout the area providing encouragement, support and guidance whilst looking for and sharing best practice
  • Ensure the resourcing of the teams is efficiently planned to ensure the quality of care to the customer and our patients are adequate and surgery utilisation is maximised to its potential
  • Committed to and always act in accordance with Company protocol, policies and procedures and also legislation

Please send your CV and a covering letter to kiele.neighbour@linnaeusgroup.co.uk

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